Refund policy

🔁 Returns & Exchanges

 

3. Refund Policy

Eligibility:
Refunds are only issued for missing, damaged, or incorrect items reported within 24 hours of delivery.

How to Request:
Email us at marvee.medfit@gmail.com with:

  • Your order number

  • Photos of the issue

  • A short description

Processing Time:
Once verified, refunds are processed within 1–3 business days via the original payment method.

Refunds are NOT applicable for:

  • Change of mind

  • Delays caused by courier services

  • Opened or partially consumed perishable items

4. Exchange Policy

Due to the perishable nature of our products, we do not offer general exchanges.

However, if you receive an incorrect or damaged item, we will replace it at no extra cost.

Eligibility for Replacement:

  • Issue reported within 24 hours

  • Items must be unopened and in original packaging

How to Request:
Email marvee.medfit@gmail.com with your order number, photos, and details of the issue.
Once approved, your replacement will be shipped within 1–3 business days.

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Customers are responsible for postage fees on exchanges.
If you received an incorrect product, send us a photo, and we will cover the return postage.